Cask is the only pure play ServiceNow partner with dedicated, fully certified practices across the platform, bringing deep experience and expertise in the Federal, Enterprise, Commercial, and Vertical spaces.
We're here to craft exceptional experiences to make the difficult easy for clients.
Unlock the full potential of ServiceNow with our Knowledge Master Classes! Discover the latest and greatest functionality, innovative solutions, and cutting-edge use cases that will take your ServiceNow game to the next level. Our experts will guide you through the sessions providing insider tips and tricks empowering you to become a ServiceNow master. Whether you're a seasoned pro or new to the platform, these quick, 15-minute sessions will help you revolutionize the way you work and drive maximum value from your investment. Don't miss out on this opportunity to elevate your skills, learn something new and transform your ServiceNow experience!
Check out the session information and schedule below:
Source 2 Pay - ServiceNow’s Source To Pay Operations suite is a powerful solution designed to streamline the procurement process from start to finish. With a suite of tools that covers everything from sourcing and procurement to invoicing and payment, businesses can automate and optimize their entire procurement process. In this session, we will explore the benefits of ServiceNow’s Source To Pay Operations suite, including increased efficiency, cost savings, and improved supplier relationships.
Employee Offboarding - All good things must come to an end, but that doesn’t mean it has to be difficult. Offboarding employees can be cumbersome, labor intensive and confusing for all involved. Through ServiceNow’s lifecycle management, we can streamline and automate your offboarding process for both voluntary and involuntary terminations, making it easier for you to focus on the moment’s that matter most.
Employee Experience & Service Catalog Optimization - Join us for a session on why moving your IT catalogs to Employee Center is not only key for driving employee experience and self service, but also can be a huge value driver. By creating a user-friendly catalog, employees can easily find and request the services they need without having to navigate through complex menus or search for the right form. This can lead to increased user adoption, higher satisfaction rates, and improved productivity. Learn how you can create a user-centric catalog on the employee center and leverage its powerful features to transform your IT operations.
SecOps & MITRE - Integrating SOAR and MITRE ATT&CK can act as a force multiplier, providing advanced context on attacks so analysts can stay ahead of attackers and reduce the overall attack surface. Please join us as we discuss the use of the MITRE-ATT&CK framework within ServiceNow and how they work together to enable a one-of-a-kind SOAR capability.
Business Solutions for CWF - Customer-facing Business Problems? We have Customer-facing Business Solutions! Cask optimizes ServiceNow’s Customer Service Management to solve business problems for our Clients. Customers reach out to service centers and support desks because the customer experienced something different than expected. With Cask Consultants’ deep business experience and Technical experts, we’ll help you resolve the customer’s immediate issue. And then we’ll provide the tools to understand and address the root cause of the problem to prevent future occurrences.
The 5 Common Mistakes that Destroy a CMDB - Join us to learn about the most common pitfalls that can ruin your Configuration Management Database (CMDB) and how to avoid them. In this session, you will discover practical tips and best practices for maintaining an accurate and reliable CMDB that can improve your organization's IT service management capabilities. Don't miss this opportunity to optimize your CMDB and enhance your IT operations.
Wednesday, May 17 | 1:00 pm - 1:20 pm | Show Floor Theater #1
Laura Kohl, CIO, Morningstar
Samuel Castano, Head of Global IT Employee Experience, Morningstar
Matt Gilchrist, Strategic Client Advisor, Cask
Morningstar created a digital strategy to attract and retain talent using ServiceNow. Learn how their shift to one system and architecture creates a consistent employee experience for IT, payroll, and functions across the enterprise.
Thursday, May 18 | 12:00 pm - 12:20 pm | Show Floor Theater #1
Rick Howell, CIO, Perkins Coie, LLC
Megan Harter, Director, Enterprise Program Transformation, Cask
Perkins Coie, LLC embarked on a firm-wide transformation towards a business services model after selecting ServiceNow to address enterprise workflow and digital strategy. Learn how they're using ServiceNow to incrementally solve top business problems while maximizing capability for service optimization, informed decision-making, and much more.
Join us in the Partner Innovation Zone to explore a few of the 150+ world-class applications Cask has built to solve our customers' business challenges and talk about what we can create for you.
Tuesday, May 16 | 1:45 pm - 2:00 pm
Featuring: Angi Willams, Client Architect, Cask
Do you struggle with developing custom solutions, when your organization needs them? Learn how organizations leverage ServiceNow to create a unique solution for this challenge. In this session, you'll learn:
Thursday, May 18 | 2:00 pm - 2:40 pm | Titian 2206 - Level 2
Featuring Cask, ServiceNow, and NewRocket
Kylie Harris, Practice Lead - Emerging Solutions & Technology, Cask
The retail industry is undergoing a once-in-a-generation transformation. Driven by younger customers who demand experiences, products and services on par with their smartphone life, retailers need to innovate and serve customers faster than ever. Learn how the Now Platform® helps retailers at every part of their value journey.
Wednesday, May 17 | 6:00 pm - 7:00 pm
In this intimate gathering, you'll have the opportunity to connect with our seasoned ServiceNow professionals who can share their insights and experiences with you.
Whether you're new to ServiceNow and just starting out or experienced on the platform and looking to expand your knowledge or solve specific business struggles - this session is the perfect place to pick our brains and learn more about what we do.
Our experts are eager to share their tips and tricks, offer guidance on best practices, and provide valuable insights on how to get the most out of ServiceNow.
Come join us and be a part of the conversation!
Wednesday, May 17 | 8:00 pm - 11:00 pm
Just steps away from Knowledge on the casino floor, Cask, Proven Optics, and Tenon are taking over The Dorsey Cocktail Bar for a fun-filled night with specialty cocktails and the best ServiceNow networking. Stop by after dinner and check out our open bar! RSVP today to get on the list for this exclusive event.