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Blog - Cask

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change-management, continual-service-improvement, it-service-management, ITIL, ITSM, organizational-change-management-strategies, reducing-incidents-caused-by-changes-made, service-design, service-lifecycle, Service Management, service-operations, service-strategy, service-transition

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 5

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Paul Solis

Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in relat...

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change-management, continual-service-improvement, it-service-management, ITIL, ITSM, organizational-change-management-strategies, reducing-incidents-caused-by-changes-made, service-design, service-lifecycle, Service Management, service-operations, service-strategy, service-transition

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 4

By

Paul Solis

Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to hel...

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change-management, continual-service-improvement, it-service-management, ITIL, ITSM, organizational-change-management-strategies, reducing-incidents-caused-by-changes-made, service-design, service-lifecycle, Service Management, service-operations, service-strategy, service-transition

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 3

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Paul Solis

The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Service ...

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best-practices-for-service-catalog, how-to-develop, itil-best-practices, service-availability, service-capacity, service-catalog, service-design, service-level-agreements, service-lifecycle, service-strategy, service-transition, slas

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 2

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Paul Solis

Last week at Harbaugh's restaurant, we learned about the first stage of the Service Lifecycle, Service Strategy. As a reminder, we are discussing the Service Lifecycle, in "non-IT" terms, by co...

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continual-service-improvement, how-to-develop-an-effective-business-strategy, implementation-and-management-of-quality-services, ITSM, itsm-framework, service-design, service-lifecycle, Service Management, service-operations, service-strategy, service-transition, what-is-itil, what-is-itil-service-lifecycle

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective

By

Paul Solis

Have you ever found yourself trying to explain the ITIL Service Lifecycle to someone that is not “IT-savvy”? Or maybe they are, but don’t understand the end-to-end development, delivery, and ...

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