blog-main.jpg

Inside the Barrel

Blog - Cask

By

ITIL Foundation Public Virtual Course

By Cask
The 3-day ITIL Foundation course offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycl...
Continue Reading

Escape the Service Management Twilight Zone

By Cask
Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, "I requested something...
Continue Reading

Does Luck Determine Implementation Success?

By Cask
In honor of St. Patrick - I want to discuss the topic of luck - more specifically, luck in the Service Management world. According to Merriam Webster, luck is defined as "the things that happen...
Continue Reading

Cask Attended NATO C4ISR Industry Conference & TechNet International 2014

By Cask
Cask attended the NATO C4ISR Industry Conference & TechNet International 2014 Conference in Bucharest, Romania focusing on "From Assets to Services - Capability Delivery in the 21st Century."
Continue Reading

Don't Be Seduced By Metrics

Good business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of delivery against organizational goals and initiatives. Key word here "metr...
Continue Reading

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 5

Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in relat...
Continue Reading

Successful Organizational Change and a Rule to Live By

Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...
Continue Reading

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 4

Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to hel...
Continue Reading

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 3

The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Service ...
Continue Reading

CIO Summit on IT Governance

By Cask
Jason Rosenfeld of Cask has been invited to participate in theCIO Summit on IT Governance where he will be discussing the importance and guidelines for effective IT Management.
Continue Reading

Recent Posts

Post Cellar

See all

Corporate Headquarters

9350 Waxie Way, Ste 210
San Diego, CA 92123 

886.535.8915
© Copyright 2021, Cask, LLC

Privacy Policy

Newsletter Signup