Inside the Barrel

Blog - Cask

In too many engagements over the past few years I've run across "Organizational Change Management Plans" that are more so communication plans with a marketing spin. It's as if we can create cha...
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Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...
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By Cask
ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and definin...
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