Previously, we took you on a 30,000-foot-overview of the stages of maturity for planning your CMDB (configuration management database) implementation strategy.
In too many engagements over the past few years I've run across "Organizational Change Management Plans" that are more so communication plans with a marketing spin. It's as if we can create cha...
Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...
ITSM initiatives all have at least one thing in common - they require changes in what people do on a daily basis. While most ITSM initiatives focus on deploying powerful tool suites and definin...