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Don't Be Seduced by Metrics

By Cask
Successful business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of service delivery against organizational goals and initiatives. It is...
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Metrics for the Next Generation

By Cask
March 11, 2011 - San Diego, CA - Jason Rosenfeld's article "Metrics for the Next Generation" appeared in the March/April 2011 Issue of HDI's SupportWorld. Download now.
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