Blog - Cask

Cask and Apptio Partner to Deliver IT Service Cost, Quality, and Value Management Solutions to Customers

Cask

San Francisco, CA (Cask), April 29, 2014 – Cask LLC, a provider of Technology Investment and Lifecycle Advisory Services, and Apptio, the leading provider of Technology Business Management (TBM...

Escape the Service Management Twilight Zone

Cask

Does your organization have a service catalog in place, but struggle with low customer satisfaction or lack of user adoption? Is your organization hearing from customers, "I requested something...

Does Luck Determine Implementation Success?

Cask

In honor of St. Patrick - I want to discuss the topic of luck - more specifically, luck in the Service Management world. According to Merriam Webster, luck is defined as "the things that happen...

Cask Attended NATO C4ISR Industry Conference & TechNet International 2014

Cask

Cask attended the NATO C4ISR Industry Conference & TechNet International 2014 Conference in Bucharest, Romania focusing on "From Assets to Services - Capability Delivery in the 21st Century."

Don't Be Seduced By Metrics

Kelly M. Lowe

Good business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of delivery against organizational goals and initiatives. Key word here "metr...

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 5

Paul Solis

Over the course of the last month, we've had a great time at Harbaugh's restaurant. As a reminder, I created Harbaugh's Restaurant to help readers understand the ITIL Service Lifecycle in relat...

Successful Organizational Change and a Rule to Live By

Rene Abreo

Casey Stengal was an American Major League Baseball outfielder and later became a manager who was elected to the Baseball Hall of Fame in 1966. The baseball almanac has an entire page devoted t...

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 4

Paul Solis

Welcome back to Harbaugh's! In case this is your first time stopping by, the last several weeks we've been learning about the different stages of the Service Lifecycle in "non-IT" terms, to hel...

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 3

Paul Solis

The last couple of weeks, we have learned about the first two phases of the Service Lifecycle in "non-IT" terms. In case you're just joining us, we are comparing each phase of the ITIL Service ...

CIO Summit on IT Governance

Cask

Jason Rosenfeld of Cask has been invited to participate in theCIO Summit on IT Governance where he will be discussing the importance and guidelines for effective IT Management.

Inside the Barrel

Blog - Cask

Cask and Apptio Partner to Deliver IT Service Cost, Quality, and Value Management Solutions to Customers

Escape the Service Management Twilight Zone

Does Luck Determine Implementation Success?

Cask Attended NATO C4ISR Industry Conference & TechNet International 2014

Don't Be Seduced By Metrics

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 5

Successful Organizational Change and a Rule to Live By

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 4

Understanding ITIL and the Service Lifecycle from a "Non-IT" Perspective - Part 3

CIO Summit on IT Governance

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Inside the Barrel

Blog - Cask

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