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ITIL Foundation Public Virtual Course

By Cask
The 3-day ITIL Foundation course offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycl...
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Does Luck Determine Implementation Success?

By Cask
In honor of St. Patrick - I want to discuss the topic of luck - more specifically, luck in the Service Management world. According to Merriam Webster, luck is defined as "the things that happen...
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