Successful business leaders understand the importance of establishing key metrics to measure effectiveness and efficiency of service delivery against organizational goals and initiatives. It is important to think beyond the key metrics such as: revenue, customer satisfaction, and quality. In order to develop and sustain a successful organization, it is critical to consistently monitor and act on changes in business performance indicated by the metrics. Through the use of data and context, businesses can measure the impact of our actions to deliver on specific business outcomes. Join Cask to learn:
In order to successfully operate as a business, it is critical to understand the meaning of data, the addition of context, and how to drive the right actions.Read theCask Blogto learn more about "Don't Be Seduced By Metrics." WATCH ON DEMAND
Kelly M. Loweis a Senior Advisor at Cask, LLC, with 20+ years of business leadership, service delivery and organizational change experience. She is a certified ITIL Expert, Software Asset Manager (CSAM), and Six SigmaBlack Belt, and has worked with clients ranging from 500 to 75,000 users, to build Service Management programs, roadmaps, services, and improve processes that enable great customer experiences. Kelly has a strong background in Talent Management and Leadership Development, with focus on ensuring the right people are placed where most needed by the organization.