Watch on Demand - Mercedes Alvarez-Arancedo of California State University, East Bay (CSUEB), with Richard Pilgrim and Jason Rosenfeld of Cask, LLC hosted an information session with itSMF USA to help organizations learn how CSUEB:
- Rationalized their services from over 150 down to just over 50 services
- Developed a foundational Service Portfolio
- Built a structured hierarchy and used terminology that was meaningful to faculty, students and staff
- Defined each service family, service and request actions
- Implemented their Service Catalog in ServiceNow
- Communicated and marketed their Service Catalog across campus
Cask
Jason Rosenfeld, Vice President of Enterprise Solutions